1. Introduction
Welcome to Fashnora. We respect your privacy and are committed to protecting your personal data. This Privacy Policy informs you about how we look after your personal data when you visit our website or use our Rider Application, and tells you about your privacy rights and how the law protects you.
2. Data We Collect
A. For Customers
- Identity Data: Full name, username or similar identifier.
- Contact Data: Delivery address, email address, and telephone numbers.
- Financial Data: Payment card details (processed securely via third-party gateways).
- Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
B. For Riders (Logistics Partners)
- Professional Data: Driver's license number, vehicle registration details, and ID verification documents.
- Location Data: We collect precise location data through our Rider App to provide order tracking and delivery progress. This includes Background Location Tracking even when the app is closed or not in use, to ensure seamless order assignment and rider safety.
- Earnings Data: Bank account details and settlement history for payout processing.
3. How We Use Location Data (Riders Only)
Our Rider App collects and processes location data to:
- Assign orders based on proximity to the pickup point.
- Provide real-time order tracking for customers.
- Calculate delivery distances for accurate payout settlements.
- Ensure rider safety through journey monitoring.
Note: Riders can disable location tracking in their device settings, but this will significantly limit the ability to receive and fulfill orders.
4. Data Sharing and Third-Parties
We share your data with trusted partners to facilitate our services:
- Payment Processors: We use Razorpay and Stripe to process secure payments. We do not store full card numbers on our servers.
- Mapping Services: We use Google Maps SDK and APIs to provide navigation and location services.
- Cloud Services: Your data is stored securely on encrypted cloud servers (AWS/Google Cloud).
- Communications: We use Firebase and SMS gateways for critical order updates and notifications.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. All data is transmitted via Secure Socket Layer (SSL) technology and encrypted at rest.
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, or withdrawal of consent.
7. Contact Information
For any privacy-related inquiries or customer support, please contact us:
Email: support@thefashnora.com
Phone / Support: +91 8815618976
Address: 56 Adarsh Meghdooth Nagar, near Vijay Nagar, Indore, Madhya Pradesh - 452010
